{"xsrfToken":"85792e4ba2108c7ada94619b606a63ba6ebde6a0_lout","branding":{"id":"7","key":"tcsp","name":"HCAI Support Desk","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/6","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#02419e","headerLinkHoverBGColor":"#02419e","headerBadgeColor":"#02419e"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Onpoint's Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Onpoint's Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#072643","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aa8fb552-43fc-425e-b71d-53a1440977a5/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZDc2MmQwZS00ODIwLTQ1ZjQtOGI1My1lODg4ZTA1NmY5MzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhOGZiNTUyLTQzZmMtNDI1ZS1iNzFkLTUzYTE0NDA5NzdhNSI6WyJyZWFkIl19LCJleHAiOjE3NDM3NDk3NzcsIm5iZiI6MTc0Mzc0OTE3N30.pppbx0ZjGX4ia4LtUnhsJT1W_Ms_HT1w1eckTvWmhM0&client=6d762d0e-4820-45f4-8b53-e888e056f936&height=300&mode=fit","bannerMediaApiFileId":"aa8fb552-43fc-425e-b71d-53a1440977a5","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"tcsp","projectId":12344,"serviceDeskId":7,"name":"HCAI Support Desk","description":"<p>Welcome to the HCAI Support Desk. Please select the appropriate support form that pertains to your need from the options below to be directed to the appropriate support pipeline.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"81","name":"Analytics Inquiry","descriptionHtml":"","callToAction":"Analytics Inquiry","introHtml":"","icon":13532,"iconUrl":"https://onpointhealthdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13532","groups":[16],"key":""},{"id":"82","name":"Technical Inquiry","descriptionHtml":"","callToAction":"Technical Inquiry","introHtml":"","icon":13503,"iconUrl":"https://onpointhealthdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13503","groups":[16],"key":""},{"id":"83","name":"Administrative Support","descriptionHtml":"","callToAction":"Administrative Support","introHtml":"","icon":13500,"iconUrl":"https://onpointhealthdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13500","groups":[],"key":""},{"id":"73","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":13664,"iconUrl":"https://onpointhealthdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13664","groups":[],"key":""},{"id":"80","name":"Enclave UAT Feedback","descriptionHtml":"<p>Thank you for participating in User Acceptance Testing of the HPD Data Enclave. Please use this form to submit your feedback and findings. For required fields that are not relevant to your submission, input N/A.</p>","callToAction":"Enclave UAT Feedback","introHtml":"<p>Submit your Enclave UAT feedback.</p>","icon":13687,"iconUrl":"https://onpointhealthdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13687","groups":[],"key":""},{"id":"78","name":"Portal UAT Feedback","descriptionHtml":"<p>Thank you for participating in User Acceptance Testing of the HPD Data Enclave Portal. Please use this form to submit your feedback and findings. For required fields that are not relevant to your submission, input N/A.</p>","callToAction":"Portal UAT Feedback","introHtml":"<p>Submit your Portal UAT feedback.</p>","icon":13504,"iconUrl":"https://onpointhealthdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13504","groups":[],"key":""},{"id":"69","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":13657,"iconUrl":"https://onpointhealthdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13657","groups":[],"key":""}],"reqGroups":[{"id":16,"name":"HCAI Support Desk"}],"orderMapping":{"16":[81,82],"17":[82],"9":[69],"11":[69]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9ce0a5c-2298-3c7f-9c60-a25be28f68c3","appLinkName":"System Confluence","appLinkUrl":"https://onpointhealthdata.atlassian.net/wiki","spaceKey":"TCSP","spaceName":"Test - Customer Service Project","spaceUrl":"https://onpointhealthdata.atlassian.net/wiki/spaces/TCSP","isServer":false},"labels":[],"projectKey":"HPD","serviceDeskId":7,"kbLinkDomainURLs":["https://onpointhealthdata.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HPD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZDc2MmQwZS00ODIwLTQ1ZjQtOGI1My1lODg4ZTA1NmY5MzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NTAzNzcsIm5iZiI6MTc0Mzc0OTE3N30.xuo2F-NgvkZMC_7wlzlHvEd9grdDCUyH3_utehQGck0","targetCollection":"upload-project-12344","endpointUrl":"https://api.media.atlassian.com","clientId":"6d762d0e-4820-45f4-8b53-e888e056f936","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":81,"projectId":12344,"form":{"name":"Analytics Inquiry","descriptionHtml":"","callToAction":"Analytics Inquiry","intro":"","instructions":"","icon":13532,"iconUrl":"https://onpointhealthdata.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13532","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/81","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/81","calendarParams":{"firstDay":0,"date":"2025-04-04T02:46:18-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%m/%d/%Y","dateTimeIfFormat":"%m/%d/%Y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"d9ce0a5c-2298-3c7f-9c60-a25be28f68c3","appLinkName":"System Confluence","appLinkUrl":"https://onpointhealthdata.atlassian.net/wiki","spaceKey":"TCSP","spaceName":"Test - Customer Service Project","spaceUrl":"https://onpointhealthdata.atlassian.net/wiki/spaces/TCSP","isServer":false},"labels":[],"projectKey":"HPD","serviceDeskId":7,"kbLinkDomainURLs":["https://onpointhealthdata.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2ZDc2MmQwZS00ODIwLTQ1ZjQtOGI1My1lODg4ZTA1NmY5MzYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMzQ0IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NTAzNzgsIm5iZiI6MTc0Mzc0OTE3OH0.CoHrQ9F761a0eC8syLY6b9-TLMxMCpHUV2eo-CksnIU","targetCollection":"upload-project-12344","endpointUrl":"https://api.media.atlassian.com","clientId":"6d762d0e-4820-45f4-8b53-e888e056f936","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":11,"updated":"2024-06-09T22:50:45.229464443Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[81],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":11,"name":"Analytics Inquiry","submit":{"lock":false,"pdf":false},"templateFormUuid":"bcd0a2dc-a392-4149-b131-c3b96fca26c7"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"da3aacb3-aa6b-4746-b710-f4908c8fad36"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default","localId":"a1e012ce-9163-4e33-b153-d6938cc7cdee"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"a96be229-dc10-456e-a377-a6ae6614b059"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":10},"layout":"default","localId":"99790e89-4ed4-4f2f-ad9e-846b5c6f6529"}}]}],"conditions":{},"sections":{},"questions":{"3":{"type":"rt","label":"Code","description":"Please provide a copy of your relevant code to expedite support. Please enter \"N/A\" if code is not available or relevant to your inquiry.","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"at","label":"Screenshot/Attachment","description":"Please provide a relevant screenshot or attachment to help us understand your request and expedite support. Please ensure that your supporting information does not include protected health information (PHI) or personally identifiable information (PII).","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Data Source","description":"Please identify the data source that was used to generate the data related to your inquiry. Please enter \"N/A\" if code is not available or relevant to your inquiry.","validation":{"rq":true},"choices":[{"id":"2","label":"Analyst","other":false},{"id":"4","label":"Client Admin","other":false},{"id":"5","label":"Client Admin Approver","other":false},{"id":"1","label":"Researcher","other":false},{"id":"3","label":"Viewer","other":false}],"questionKey":""},"18":{"type":"rt","label":"Describe Your Question and/or Use Case","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Current requirement – Feature or functionality is not working correctly","other":false},{"id":"2","label":"Future enhancement – Feature or functionality for future consideration","other":false}],"questionKey":""}}},"uuid":"bcd0a2dc-a392-4149-b131-c3b96fca26c7"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":11,"updated":"2024-06-09T22:50:45.229464443Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[81],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":11,"name":"Analytics Inquiry","submit":{"lock":false,"pdf":false},"templateFormUuid":"bcd0a2dc-a392-4149-b131-c3b96fca26c7"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":18},"layout":"default","localId":"da3aacb3-aa6b-4746-b710-f4908c8fad36"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":16},"layout":"default","localId":"a1e012ce-9163-4e33-b153-d6938cc7cdee"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":3},"layout":"default","localId":"a96be229-dc10-456e-a377-a6ae6614b059"}},{"type":"extension","attrs":{"extensionType":"com.thinktilt.proforma","extensionKey":"question","parameters":{"id":10},"layout":"default","localId":"99790e89-4ed4-4f2f-ad9e-846b5c6f6529"}}]}],"conditions":{},"sections":{},"questions":{"3":{"type":"rt","label":"Code","description":"Please provide a copy of your relevant code to expedite support. Please enter \"N/A\" if code is not available or relevant to your inquiry.","validation":{"rq":true},"choices":[],"questionKey":""},"10":{"type":"at","label":"Screenshot/Attachment","description":"Please provide a relevant screenshot or attachment to help us understand your request and expedite support. Please ensure that your supporting information does not include protected health information (PHI) or personally identifiable information (PII).","validation":{"rq":false},"choices":[],"questionKey":""},"16":{"type":"ts","label":"Data Source","description":"Please identify the data source that was used to generate the data related to your inquiry. Please enter \"N/A\" if code is not available or relevant to your inquiry.","validation":{"rq":true},"choices":[{"id":"2","label":"Analyst","other":false},{"id":"4","label":"Client Admin","other":false},{"id":"5","label":"Client Admin Approver","other":false},{"id":"1","label":"Researcher","other":false},{"id":"3","label":"Viewer","other":false}],"questionKey":""},"18":{"type":"rt","label":"Describe Your Question and/or Use Case","description":"","validation":{"rq":true},"choices":[{"id":"1","label":"Current requirement – Feature or functionality is not working correctly","other":false},{"id":"2","label":"Future enhancement – Feature or functionality for future consideration","other":false}],"questionKey":""}}},"uuid":"bcd0a2dc-a392-4149-b131-c3b96fca26c7"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}